Our Return and Refund Policy was last updated July 11th 2025.

Thank you for shopping at Art.Az. Sàrl-s

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If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy was generated by TermsFeed Return and Refund Policy Generator. The following terms are applicable for any products that You purchased with Us.

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Interpretation

 

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of this Return and Refund Policy:

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● “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to

Artaz Sàrl-S.

● “Goods” refers to the items offered for sale on the Service.

● “Orders” means a request by You to purchase Goods from Us.

● “Service” refers to the Website.

● “Website” refers to Art-Az, accessible from https://www.artazworld.com

● “You” means the individual accessing or using the Service, or the company, or other legal entity on

behalf of which such individual is accessing or using the Service, as applicable.

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. 

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Please note that vinatge bottles over 25 years can not be refund if they are not damaged .  We cannot guarantee the wine stopper's seal during the transport and due the vintage year we cannot replaced it with another one. 

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In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

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● By visiting this page on our website: contact us URL 

● By sending us an email: hello@art-az.com

 

We will reimburse You no later than 14 days from the day on which We receive the returned/damaged Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

We will refund you with a voucher based on the same amount of your purchase.

In order for the Goods to be eligible for a return, please make sure that:

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● The Goods were purchased in the last 14 days

● The Goods are in the original packaging

● The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.

• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

• Voucher : We will refund you with a voucher based on the same amount of your purchase.

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We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

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Art.Az sàrl-s , 19 rue de l´índustrie L-8069 Bertrange Luxembourg 

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We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

 

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

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We will refund you with a voucher based on the same amount of your purchase.

If you have any questions about our Returns and Refunds Policy, please contact us:

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● By visiting this page on our website: https://www.artazworld.com

● By sending us an email: hello@art-az.com